After Sales Services

  

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      Our Support extends beyond the completion of your project ...
Problems?
             Relax, Modular Systems is here to help ...  We will respond quickly to your call.  If your system requires adjustment, repair, or replacement parts MSI will do the job right, and save you time and money.  After all, we care about our customers and know the systems we designed.
Troubleshooting
                 We will troubleshoot your system, identify the problem and provide the solution.  Most of the time our technical support will diagnose and solve the problem without the need to dispatch a technician.  If the problem persists, we will be glad to dispatch a qualified technician to assist you in rectifying the problem.
Spare Parts & Consumables

             Modular Systems can supply the needed spare parts promptly to bring your system back in operation with a minimum of down time.  We can provide the consumables necessary to keep your plant running, including replacement membrane elements, cartridge filters, as well as operating, cleaning and specialty chemicals.
Monitoring
Your System

             To enhance your plant's performance and simplify it's operation and maintenance, our optional Data Acquisition & Monitoring (DAQM) system is your perfect companion.  Modular Systems' DAQM is a compact industrial type control system designed to monitor and acquire operating data for trend analysis.  We can access and remotely monitor the performance of your system via modem.  By analyzing your system's trends we can foresee and avoid any problems by simple preventive maintenance procedure.  This option is of great value to our customers, particularly in remote areas, e.g. desert, and off-shore installations. 
Maintaining
Your System
             Our comprehensive Operation & Maintenance Manual supplied with your system provides you with extensive routine and preventive maintenance procedures to help you maintain your system in a perfect condition. 
Technical Support
             Our technical support is always available to help you maintain trouble free system operation.  We shall analyze the data logs of your system, evaluate its performance, and provide you with our recommendations to keep your system performance at peak efficiency.
Training
             Modular Systems can also provide you with on-going training, as needed to keep your technicians prepared and well informed, capable of maintaining efficient system operation.

 

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                               Last modified: February 05, 2009